Refund policy

Return & Refund Policy

At About Flower Atelier, we work with fresh flowers and perishable products. Because of the nature of flowers, all sales are final once the order has been prepared, picked up, or delivered.

Returns

We do not accept returns on fresh flowers, plants, custom arrangements, special orders, sale items, or gift cards.

Fresh flowers are perishable and may vary depending on season, market availability, and natural conditions.

Damages and Issues

Please inspect your order as soon as you receive it. If your flowers are damaged, defective, or if you received the wrong item, please contact us immediately on the same day of pickup or delivery.

To help us review the issue, please provide your order number and clear photos of the flowers.

Once we receive your message, we will evaluate the issue and do our best to make it right. Refunds or replacements will be determined on a case-by-case basis.

Flower Quality

Even though our flowers are fresh, flowers are natural living products and can sometimes be sensitive to temperature, handling, water level, or care conditions.

If your flowers are not performing as expected, please contact us by email or phone as soon as possible. We may provide care tips or review the situation further.

Refunds for flower quality concerns are not guaranteed and will be reviewed on a case-by-case basis.

Missed Deliveries

For missed deliveries, if we are unable to contact the recipient or sender by the end of the second day, the flowers may be donated or discarded due to their perishable nature.

In this case, we will not be able to offer a refund.

Please make sure the recipient’s correct phone number, address, unit number, buzzer code, and delivery instructions are provided at checkout.

Order Cancellations

Once an order has been prepared or is out for delivery, it cannot be cancelled or refunded.

For peak seasons, holidays, and graduation season, all orders may be final sale and not eligible for cancellation or refund.

Refunds

If a refund is approved, it will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or credit card company.

If more than 15 business days have passed since your refund was approved, please contact us at aboutflowervan@gmail.com.