Terms of Service

Welcome to About Flower Atelier. By using our website and placing an order with us, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General Information

About Flower Atelier provides fresh flowers, plants, floral arrangements, workshops, and related products and services.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, our Return & Refund Policy, Privacy Policy, and any other policies posted on our website.

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Any changes will be posted on this page.

2. Product Availability and Substitutions

All flowers and plants are subject to seasonal and market availability.

Product photos are for reference only. Flower types, colors, sizes, wrapping, containers, and overall design may vary depending on availability and market conditions.

If certain flowers or materials are unavailable, we reserve the right to substitute them with flowers or materials of equal or greater value while maintaining the overall style and color palette as closely as possible.

During peak seasons, including but not limited to Valentine’s Day, Mother’s Day, and graduation season, customization may not be available.

3. Orders and Payment

All orders must be placed through our website, in person, or by contacting the shop directly.

Payment must be completed before an order is prepared, picked up, or delivered.

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders with incorrect pricing, unavailable products, incomplete delivery information, or suspected fraudulent activity.

4. Pickup Orders

Customers are responsible for picking up their orders at the selected pickup date and time.

Please arrive during our business hours or during the pickup window provided.

If you are unable to pick up your order on time, please contact us as soon as possible. Fresh flowers are perishable, and we cannot guarantee the condition of flowers that are picked up late.

Orders that are not picked up may not be eligible for a refund.

5. Delivery Orders

Customers are responsible for providing the correct recipient name, phone number, delivery address, unit number, buzzer code, and any necessary delivery instructions.

We cannot guarantee delivery if the provided information is incorrect, incomplete, or if the recipient is unavailable.

Delivery times are not guaranteed. We will do our best to deliver within the requested time frame, but delivery may be affected by traffic, weather, driver schedule, building access, or other circumstances beyond our control.

If we are unable to complete a delivery and cannot contact the recipient or sender by the end of the second day, the flowers may be donated or discarded due to their perishable nature, and no refund will be issued.

6. Cancellations and Changes

Order cancellations or changes must be requested as soon as possible.

Once an order has been prepared, customized, picked up, or is out for delivery, it cannot be cancelled, changed, or refunded.

During peak seasons, holidays, and graduation season, all orders may be final sale and may not be eligible for cancellation, changes, or refunds.

7. Returns, Refunds, and Quality Issues

Fresh flowers, plants, custom arrangements, special orders, sale items, and gift cards are final sale and cannot be returned.

If there is an issue with your order, please contact us on the same day of pickup or delivery with your order number and clear photos.

Refunds, replacements, or store credits may be considered on a case-by-case basis.

Please refer to our Return & Refund Policy for more details.

8. Workshops and Events

Workshop and event bookings may require advance payment or deposit.

Workshop fees, deposits, and event payments may be non-refundable depending on the type of booking, materials prepared, and cancellation timing.

We reserve the right to reschedule or cancel workshops or events due to insufficient registration, staff availability, weather, emergency, or other unforeseen circumstances.

9. Website Content

All content on our website, including photos, product descriptions, logos, text, and designs, belongs to About Flower Atelier or is used with permission.

You may not copy, reproduce, distribute, or use our website content for commercial purposes without our written permission.

10. Accuracy of Information

We do our best to provide accurate product descriptions, prices, availability, and website information.

However, errors may occur. We reserve the right to correct any errors, update information, or cancel orders if any information on the website is inaccurate or incomplete.

11. Limitation of Liability

About Flower Atelier is not responsible for delays, damages, or losses caused by circumstances beyond our control, including but not limited to weather, traffic, building access restrictions, incorrect customer information, recipient unavailability, supply shortages, or third-party service issues.

Our liability is limited to the amount paid for the specific product or service purchased.

12. Contact Information

If you have any questions about these Terms of Service, please contact us:

About Flower Atelier
Email: aboutflowervan@gmail.com
Website: aboutflower.ca